Shipping:
Due to the nature of our products and the high international demand, all of our products are shipped internationally.
The shipping cost for Lightweight shipments (Grinder cards, Rolling Papers etc') is 3 Euro, usually shipped in a padded envelope.
The rates for bigger and heavier items is calculated by weight and destination according to 3 rates: inside NL, Inside Europe, and international.
NL: up to 10KG - 8.05 Euro, up to 20KG - 13.7 Euro.
Europe: up to 2KG - 14.3 Euro, up to 5KG - 20.8 Euro, up to 10KG - 26.3 Euro, up to 20KG - 35.3 Euro.
International: up to 2KG - 25.6 Euro, up to 5KG - 35.6 Euro, up to 10KG - 59.6 Euro, up to 20KG - 106.6 Euro.
* The shipments are insured and require signature on delivery.
Usually an order is shipped on the same day or following day it after it was placed and a payment was received. However, in some cases it might take up to 3 business days to ship an order. In a case like this the customer will be notified about the delay. We will also notify you by email as soon as the order is shipped!
All of our shipments are directly from our main warehouse in Amsterdam, Netherlands.
Returns:
Your satisfaction is guaranteed!
We work with the highest quality manufacturers/suppliers for our products and we exam the product visually before shipping it to our customers and before presenting it in our retail stores.
In any case of dissatisfaction we will always back our products with a 100% full refund return policy, meaning if you open a product and decide that it is not what you wanted we will always accept it back without questions asked.
If the product was already used we will have to know the reasonable reason for returning the item (not working well/broken/defected).
Due to the nature of our products and the high international demand, all of our products are shipped internationally.
The shipping cost for Lightweight shipments (Grinder cards, Rolling Papers etc') is 3 Euro, usually shipped in a padded envelope.
The rates for bigger and heavier items is calculated by weight and destination according to 3 rates: inside NL, Inside Europe, and international.
NL: up to 10KG - 8.05 Euro, up to 20KG - 13.7 Euro.
Europe: up to 2KG - 14.3 Euro, up to 5KG - 20.8 Euro, up to 10KG - 26.3 Euro, up to 20KG - 35.3 Euro.
International: up to 2KG - 25.6 Euro, up to 5KG - 35.6 Euro, up to 10KG - 59.6 Euro, up to 20KG - 106.6 Euro.
* The shipments are insured and require signature on delivery.
Usually an order is shipped on the same day or following day it after it was placed and a payment was received. However, in some cases it might take up to 3 business days to ship an order. In a case like this the customer will be notified about the delay. We will also notify you by email as soon as the order is shipped!
All of our shipments are directly from our main warehouse in Amsterdam, Netherlands.
Returns:
Your satisfaction is guaranteed!
We work with the highest quality manufacturers/suppliers for our products and we exam the product visually before shipping it to our customers and before presenting it in our retail stores.
In any case of dissatisfaction we will always back our products with a 100% full refund return policy, meaning if you open a product and decide that it is not what you wanted we will always accept it back without questions asked.
If the product was already used we will have to know the reasonable reason for returning the item (not working well/broken/defected).
